In 2018, T.LINE started as a content site named Trouvaille (a French word meaning “a lucky find”) that aimed to refine the traditional e-commerce experience by bringing tightly edited lucky finds through inspired editorials. In 2022, Trouvaille launched a line of womenswear essentials to compliment the content called T.LINE.

Our office, manufacturers, and warehouse are all located in Toronto, Canada.

Released as quarterly capsules, each edition is designed to build on the last and can be effortlessly styled together while building an elevated collection of exclusive items.

All of our pieces are limited-edition and produced in small batches. The best way to ensure that you get a piece is to shop as soon as the collection drops. In some instances, we will add more inventory and you can sign up to be notified.

Our products are designed and made in small batches in Toronto, Canada by local tradespeople.

We’re always here for any questions or just to chat! For questions regarding a product, fit, or styling, feel free to DM us at @shop_tline or email us at hello@shoptline.com 

We currently ship across Canada and the U.S.A, the U.K., Austria, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Norway, Sweden, and Switzerland

We offer free ground shipping in North America on all orders over $200.

We aim to process and ship your order five business days after it has been placed.

Delivery times will vary based on location and customs (U.S. only). The following estimates are not guaranteed: 

Within Canada: 1 to 7 days

Within the U.S.: 7 to 14 days

Note: U.S. customers are liable for any taxes or duties levied by their state/country.

We currently ship within Canada, the U.S.A, and to select countries in Europe -- let us know if you're interested by sending us an email at hello@shoptline.com.

We have a 14-day return policy, which means that you have 14 days after receiving your item to request a full refund, and 30 days for exchange or store credit. To start a return or exchange, please visit shoptline.returnbear.com with your email and your order number.

Monogrammed items are final sale and cannot be exchanged or returned. We are also unable to accept returns for products sold as part of a set unless the complete set is returned. If you would like to keep the other items in a set, we would be happy to exchange for an item of equal or lesser value. 

Please read full return policy.

Please inspect your order upon receipt and let us know immediately through our return portal if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Please visit our return portal to start an exchange or a return. Please have your order number and email address used to place the order ready.

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved. Returns are processed within two business days of receiving the product. If approved, you’ll automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. 

Please email us at hello@shoptline.com with the word "Cancel" and your order number in the subject line as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed, but we’ll do our best!

If an order has been shipped out, we unfortunately will not be able to cancel your order, but are more than happy to accommodate a return and refund if you’re not happy with your purchase.